Customer Answers
Frequently Asked Questions
Fast answers for shopping, payments, delivery, returns, vendor purchases, security, and Arolana marketplace standards.
6
Published answers
24h
Support response target
Africa
Built for local logistics
General
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout.
Orders & Shipping
How long does shipping take?
Standard shipping takes 3-7 business days. Express shipping takes 1-3 business days.
Payments
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all payment data.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Items must be unused and in original condition.
Vendor Help
How do I become a vendor?
Click "Sell" in the navigation, complete the vendor application, and upload required documents.
